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Privacy Policy

Last updated on Dec 23rd 2023

This privacy policy sets out how Zetexa Global Private Limited (Zetexa) uses and protects any information that you give Zetexa when you visit their website , Mobile applications and / or agree to purchase from them.

Zetexa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Zetexa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you add here to these changes.

To use Zetexa services, the Customer is required to agree to the General Terms and Conditions. The Customer provides necessary information either directly through the Zetexa website https://www.zetexa.com or through intermediaries like Channel Partners, Affiliates, Resellers (such as OTA, Visa Providers, Forex providers, Tour operators, and other players in the Telecom and Travel Ecosystem). The following information may be collected:

  • Name
  • Contact information including email address and contact numbers, billing address
  • Dates, Destination, Geographic Location and Duration of Travel
  • Demographic information such as postcode, preferences and interests, if required
  • Other information relevant to customer surveys and / or offers
  • eKYC Verification: In our identity verification process, we may request you to under go an electronic Know Your Customer (eKYC) check. To complete this, kindly submit a photo of a valid passport, driver's license, or national ID card, along with a selfie. We utilize a third-party eKYC service for this verification, ensuring the secure transmission of your data solely for identity confirmation purposes. Your information is accessed only during the purchase, and if necessary, shared with network operators providing the eSIM requiring eKYC
  • Our Terms of Service state users must be 18 or older, or 13 and older with parental or guardian consent. Zetexa does not knowingly collect personal information from users under 13. If we discover such information, we will make efforts to identify and delete it from our database

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at esim@zetexa.com
  • Please refrain from sending or disclosing sensitive personal data (e.g., social security numbers, racial or ethnic origin, political opinions, religion, health information) through our services. If you choose to submit such content, you consent to our processing and use of this data in line with our policy

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Disclosing Identifiable Information

As a general practice, ZETEXA will refrain from disclosing any personally identifiable information unless one of the following conditions applies:

  • With your explicit permission, granted through acceptance of this Privacy Policy
  • In good faith, if legally required by relevant statutes, regulations, ordinances, rules, administrative or court orders, decrees, or subpoenas
  • When disclosure is necessary to correct false or misleading information or address activities we deem manipulative, deceptive, or in violation of the law; or when you are informed at the time of data collection
  • To fulfill your requested product or service, necessitating the sharing of your information
  • In cases of disclosure subject to confidentiality restrictions during a sale, merger, transfer, exchange, or other disposition of all or part of ZETEXA's business. ZETEXA may share non-personally identifiable information, collected in aggregate form only, with advertisers and partners

Global Usage of Information

Zetexa owns and operates the Service, accessible internationally. For data protection, Zetexa acts as the controller and, unless specified otherwise, serves as the data processor. Information gathered may be retained, stored, processed, accessed, and utilized in jurisdictions with privacy laws that may differ from those in your home jurisdiction.

Zetexa has engaged third-party service providers to handle logistics and customer support for an efficient 24/7 service. Certain data may be disclosed and transferred to these third parties to ensure service fulfilment. All involved third parties are bound by strict confidentiality agreements and have limited access to Zetexa's database solely for support purposes.

Protection of Information

We add here to widely accepted industry standards to safeguard your personal information. While we implement physical, electronic, and procedural safeguards to protect the confidentiality of online-collected information, it's important to note that no method of transmission over the internet, mobile technology, or electronic storage is entirely secure. Although we employ security measures to prevent loss, misuse, and alteration of information within our control, absolute security cannot be guaranteed.

Our service incorporates security measures, including standard Secure Socket Layer (SSL) encryption for information transmission. All service data is stored on secure servers, with access protected by multi-layered security controls such as firewalls, role-based access controls, and passwords. It is your responsibility to maintain the security of your password. If you suspect any security issues with your interaction with us, please promptly notify us at esim@zetexa.com.

Policy Changes

We retain the right to modify this privacy policy at any time. Updated changes will be reflected in the last updated date at the policy's top. In case of significant changes in how we handle your personal information, we'll notify you through prominent postings here, on our home page, or via email. We recommend reviewing this policy whenever you visit our websites or applications.

If you believe that any information we are holding on you is incorrect or incomplete, please write to esim@zetexa.com. We will promptly correct any information found to be incorrect.